Privacy Policy for Exelic Gadgets LTD
Last Updated: September 2, 2025
At Exelic Gadgets LTD (“Exelic Gadgets,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website exelicgadgets.co.ke, interact with us via email ([email protected]), phone (+254 112891117), or visit our physical store in Nairobi CBD. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly, as well as information collected automatically when you interact with our website or services. The types of information we may collect include:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and physical address when you place an order, create an account, or contact us.
- Payment Information: Credit/debit card details, mobile payment details (e.g., M-Pesa), or other payment information processed through secure third-party payment gateways.
- Account Information: Username, password, and order history when you create an account on our website.
- Customer Support Information: Details provided when you contact us for support or inquiries, including correspondence via email or phone.
1.2 Non-Personal Information
- Browsing Information: IP address, browser type, operating system, device type, and browsing behavior (e.g., pages visited, time spent on the website).
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website usage.
- Analytics Data: Aggregated data about how users interact with our website, collected via tools like Google Analytics.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you place an order, sign up for an account, subscribe to our newsletter, or contact us via phone (+254 112891117) or email ([email protected]).
- Automatically: Through cookies, server logs, and other tracking technologies when you visit exelicgadgets.co.ke.
- From Third Parties: From payment processors, delivery partners, or marketing platforms when you interact with our services.
3. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specific uses include:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
- Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
- Marketing and Promotions: To send you promotional emails, newsletters, or SMS about our products, offers, or events (you may opt out at any time).
- Website Improvement: To analyze website usage and improve the functionality and user experience of exelicgadgets.co.ke.
- Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes in Kenya.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers (e.g., payment processors, delivery companies) who assist us in operating our business, provided they agree to keep your information confidential.
- Legal Requirements: When required by law, court order, or government authority to disclose information, including compliance with Kenyan data protection regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
- With Your Consent: When you explicitly consent to share your information with third parties, such as for marketing partnerships.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and login details.
- Track website usage for analytics purposes.
- Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of exelicgadgets.co.ke.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:
- Secure Socket Layer (SSL) encryption for data transmitted through our website.
- Secure storage of payment information through trusted third-party payment gateways.
- Regular security assessments and updates to our systems.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Under Kenyan data protection laws, including the Data Protection Act, 2019, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us at [email protected].
- Data Portability: Request a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +254 112891117
- Address: Exelic Gadgets LTD, Nairobi CBD, Kenya
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for order fulfillment, customer support, and legal compliance. When your information is no longer needed, we securely delete or anonymize it.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Data Transfers
Exelic Gadgets LTD operates primarily in Kenya. If your information is transferred to or processed in another country (e.g., by third-party service providers), we ensure appropriate safeguards are in place to protect your data in accordance with Kenyan data protection laws.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on exelicgadgets.co.ke with the “Last Updated” date revised. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Exelic Gadgets LTD
Nairobi CBD, Kenya
Email: [email protected]
Phone: +254 112891117
We will respond to your inquiries promptly and in accordance with applicable laws.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.