Terms and Conditions for Exelic Gadgets LTD
Last Updated: September 2, 2025
Welcome to Exelic Gadgets LTD (“Exelic Gadgets,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website exelicgadgets.co.ke, our physical store in Nairobi CBD, and any related services, including purchases, customer support, and communications via email ([email protected]) or phone (+254 112891117). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. General Use of Our Services
1.1 Eligibility
You must be at least 18 years old to use our services or make purchases. By using our website or services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Account Creation
To place orders or access certain features on exelicgadgets.co.ke, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account credentials and notify us immediately of any unauthorized use.
- Be responsible for all activities conducted through your account.
1.3 Prohibited Activities
When using our services, you agree not to:
- Use the website for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to our systems or networks.
- Post or transmit harmful content, including viruses, malware, or defamatory material.
- Misrepresent your identity or provide false information.
- Engage in any activity that interferes with the proper functioning of our website.
2. Product Purchases
2.1 Product Descriptions
We strive to ensure that all product descriptions, images, and prices on exelicgadgets.co.ke are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product is not as described, your sole remedy is to return it in accordance with our Return Policy (see Section 5).
2.2 Pricing
All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. The price at the time of order confirmation applies.
2.3 Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion. We will notify you via email or phone if your order is rejected. Orders are only confirmed upon receipt of payment and our confirmation email.
2.4 Payment
We accept payments via credit/debit cards, mobile payments (e.g., M-Pesa), and other methods specified at checkout. All payments are processed through secure third-party payment gateways. You agree to provide accurate payment information and authorize us to charge the total amount, including shipping and taxes.
2.5 Shipping and Delivery
- We offer delivery within Kenya, subject to our shipping policies.
- Delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays).
- Risk of loss or damage passes to you upon delivery of the product.
- Shipping costs are calculated at checkout based on your location and order details.
3. Intellectual Property
All content on exelicgadgets.co.ke, including text, images, logos, and designs, is the property of Exelic Gadgets LTD or our licensors and is protected by Kenyan and international copyright laws. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use.
4. Returns and Refunds
4.1 Return Policy
We accept returns for eligible products within 7 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received. To initiate a return, contact us at [email protected] or +254 112891117.
4.2 Refunds
- Refunds will be processed within 14 days of receiving the returned product, subject to inspection.
- Refunds will be issued to the original payment method or as store credit, at our discretion.
- Shipping costs are non-refundable unless the product is defective or incorrectly shipped.
4.3 Defective or Damaged Products
If a product is defective or damaged upon receipt, we will replace it or issue a refund, provided you notify us within 48 hours of delivery. Please provide photos and a description of the issue when contacting us.
5. Warranty
Certain products may come with a manufacturer’s warranty, details of which will be provided at the time of purchase. Exelic Gadgets LTD does not provide additional warranties beyond those offered by the manufacturer. Warranty claims must be directed to the manufacturer or through us as applicable.
6. Limitation of Liability
To the fullest extent permitted by Kenyan law:
- Exelic Gadgets LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
- Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.
- We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, or courier issues.
7. Indemnification
You agree to indemnify and hold harmless Exelic Gadgets LTD, its affiliates, and employees from any claims, damages, or losses arising from your violation of these Terms, misuse of our services, or infringement of any third-party rights.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of Kenya. Any disputes arising from these Terms or your use of our services shall be resolved through negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts in Nairobi, Kenya.
9. Termination
We reserve the right to terminate or suspend your access to our website or services, without notice, for any violation of these Terms or for any other reason at our discretion.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on exelicgadgets.co.ke with the “Last Updated” date revised. Continued use of our services after such changes constitutes your acceptance of the new Terms.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these third parties. Accessing third-party links is at your own risk.
12. Force Majeure
Exelic Gadgets LTD shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, or government restrictions.
13. Contact Us
For any questions, concerns, or complaints about these Terms or our services, please contact us at:
Exelic Gadgets LTD
Nairobi CBD, Kenya
Email: [email protected]
Phone: +254 112891117
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.